SHIPPING & Delivery

What countries do you ship to?

We ship to most countries worldwide. Here is an extensive list:

Austria, Belgium, Bulgaria, Brunei, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Indonesia, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, Netherlands, South Korea, Netherlands, Norway, North Korea, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States

Who handled international customs and import fees?

For international shipments, Customer will be responsible for all Customs, VAT, Duty and Tax Fees. Unfortunately we have no control over these fees as these fees are determined by local authorities. You can check with the customs department in your country to determine what will be charged.

HSU does not provide refunds for tax and import fees.

Delivering Times

Customized products deliver within 7-15 days, Sample order deliver within 3-5 days, Bulk order delivery within 15-20 days.

Shipping Way

< 21kg, ship by express, e.g. DHL, FedEx, UPS, ARAMEX, etc.

≥21kg, ship by air

Bulk order, ship by sea.

Can I have products shipped to P.O.Box or military bases?

Orders cannot be shipped to P.O. boxes or military bases.

NOTE:

Handling time is generally 1-3 business days for all shipment, unless the item is pre-ordered.

Saturday and Sunday delivery may not be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.

We will make every effort to deliver your products ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.