AFTER-SALES SERVICE POLICY

 A. REFUND/RETURN POLICIES

  1. Customers who purchase HSU products can enjoy the return service without reason within ninety (90) calendar days of receiving a product (calculated based on courier record, the same below). When returning the goods, the customer must present a valid proof of purchase and provide the invoice (if any). The customer must ensure that the returned product retains the original quality and function, intact appearance, and the complete trademark and certification mark still attached. Any give-away or free products that are returned should be treated as newly bought products and be returned without fault so that they may be refurbished and resold.
    If the product is damaged, the packaging box or any items are missing, or other conditions that affect secondary sales, the return will not be accepted. The logistics costs incurred when returning goods should be paid by the customer.
    The refund shall be returned to the customer within ninety days from the date of receiving the returned goods that meet the requirements. The refund method is the same as the payment method. The specific date that funds are available to the customer may be affected by factors such as banks and payment institutions.
  2. Within ninety (90) calendar days from the date of receipt by the customer, any functional defect not caused by unauthorized use once confirmed by HSU’s after-sales, return service will be accepted for the customer. The customer must present a valid proof of purchase and return the invoice (if any). If there are gifts, they must be returned together.
  3. Within ninety (90) calendar days from the receipt date, any functional defect not caused by unauthorized use once confirmed by HSU’s after-sales, we will replace the entire set of goods. After the replacement, the warranty period of the product will be recalculated.
  4. If you aren’t delighted with your purchase, please contact our support team first: support@hsuglobal.com. After our confirmation, you can return the product to the following address:

Address: 1-11D, Building 6, Bishuilongting Plaza, Minkang Road, Longhua, Shenzhen, P. R. China

Contact: HSU-after sale

PRODUCT TYPE

WARRANTY PERIOD

(CALCULATED ON THE DATE OF RECEIPT)

Filters

Lifetime Warranty

Electronics

1 Year

Ring Light & Camera Light

1 Year

Tripod, Selfie Stick

1 Year

Gimbal Stabilizer

1 Year

Plastic Product

1 Year

Silicone Product

1 Year

Metal Product

1 Year

Fabric & soft products such As Landing Pad, Carrying Case, Lens Hood

1 Year

Stickers

No Reason for Refund & Return Within 7 days, Quality Return For 15 days, No Warranty Service After 15 Days

B. WARRANTY POLICY

Ninety days (90) calendar days after the receipt date, any functional defect not caused by unauthorized use once confirmed by HSU’s after-sales, maintenance service will be processed for the customer. This limited warranty policy only applies to products purchased directly from HSU and its authorized distributors.

PRODUCT AND PART REPLACEMENT

When after-sales service involves the replacement of a product or part, the replaced product or part becomes HSU’s property and the replacement product or part becomes your property. Only unaltered HSU products and parts are eligible for replacement. Replacement products or parts provided by HSU may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

NOTE:

  1. Fabric soft products such as landing pad and carrying case once washed are no longer eligible for ninety (90) days without reason returns.
  2. The unpacked protective shell / protective case / film / sticker / Lamp are not eligible for ninety (90) days without reason returns.
  3. Any items missing will not be returned for ninety (90) days without reason.
  4. For detailed regulations on lifetime warranty, please refer to the “Lifetime Warranty Instructions” bellow. For conditions not mentioned, we will process in accordance with this policy.
  5. To use the warranty, you should provide: the proof of purchase with the date, the SN code (marked on the packaging or product), and the name and model of the purchased product.
  6. A product in transit cannot be refunded until we receive it.

C. TERMS NOT COVERED BY WARRANTY

THE FOLLOWING CONDITIONS ARE NOT COVERED BY THE WARRANTY:

  1. Damage caused by incorrect use and improper storage;
  2. Damage caused by intentional or unintentional operation not in accordance with official instructions or manuals;
  3. Unauthorized disassembly and modification of the product;
  4. Product belongs to wearing parts and consumables;
  5. Damage caused by unauthorized maintenance;
  6. Failure to stop using and repairing it in time after the problem occurs, which causes damage to expand;
  7. A valid proof of purchase or anti-counterfeiting code is not provided or is reasonably believed to have been forged or tampered with;
  8. Exceeding the warranty period;
  9. Damage caused by human factors or uncontrollable external factors and other factors, not by inherent features of products;
  10. It cannot be extended to cover second-hand purchases from unauthorized resellers;

D. AFTER-SALES SERVICE CHARGES

For maintenance items not included in free services, repairing will be implemented for a fee, and the specific fees vary according to product differences.

E. DISCLAIMER

  1. In order to protect the legitimate rights and interests of customers, please be sure to carefully read the Instruction Manual and Safety Instruction provided with this product before using. The company reserves the right to update the above documents. Please be sure to use this product in accordance with them.
  2. Once you start using this product, it is deemed that you have read, understood and accepted all the terms and contents of the Instruction Manual and Safety Information of this product. The customer agrees to take responsibility for his actions and all consequences arising therefrom. The customer promises to use the product only for authorized purposes and agrees to this term and any related policies or guidelines that HSU enacts.
  3. Customer bears all the relevant liabilities and losses caused by violation of the Instruction Manuals or safety Instructions for personal injuries, accidents, property losses, legal disputes, and all other adverse events resulting in interest conflict, etc., while HSU does not bear any responsibility.
  4. The company will not bear any responsibility for any violations of laws and regulations directly or indirectly caused by the customer’s use of this product.
  5. The warranty service does not include claims for customer’s incidental or indirect property losses.
  6. If one or more terms of these provisions are fully or partially invalid, then the remainder of the policies is not affected by it.
  7. If there is a conflict between the local policy and the general policy, the local policy shall prevail.

LIFETIME WARRANTY

  • If any part of your HSU product (only the Lifetime Warranty Products including Filter, other product please check AFTER-SALES SERVICE POLICYfor more details) becomes non-functioning or defective, we will repair or replace it with a new item.
  • Note on the “non-functioning or defective” part: The warranty does not cover cosmetic wear that does not affect the safety or function of your product, and defective which caused by human factor and irresistible factors. However, if something breaks due to a manufacturing defect through normal use, don’t worry, we will rectify the issue immediately.
  • Our Limited Lifetime Warranty is non-transferable and is applicable to the original purchaser only. It cannot be extended to cover second-hand purchases from unauthorized resellers.
  • All warranty claims should include a dated proof-of-purchase, anti-counterfeit code, along with a description of the product sold. Items bought from unauthorized resellers will not be covered under the warranty.
  • HOW TO USE WARRANTY SERVICE

After our customer service team confirms the issue, you will be sent information, including your nearest service center. You can then proceed to mail the item to them for your after-sales service. Our after-sales service team will decide repair or change your product. The replacement products or accessories provided by HSU may be refurbished, and are guaranteed to be in great working condition. Replacement items are of equal or greater value and performance compared to the original item. If our product not on-sale, we will compensate another product with equal price or coupon at your wish.

  • FREIGHT

The freight cost generated by sending products to the nearest after-sales outlets is on you, but we will bear the freight cost after the product has reached your local after-sales outlet. So don’t worry about sky-high costs for shipping your bag across the world, that’s the part we do!

If any part of your HSU product has become non-functioning or defective, please fill out a warranty claim. we will reply within 48 working hours.