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HSU SERVICE :
How to order from us
1) Please confirm the model numbers and quantities that you would like to purchase with our sales person.
2) We will send the Proforma Invoice to you once we got your order. And if you need, we will help you calculate the best freight charge by air, by sea or by Land transport.
3) After you arranged the deposit to us, we will put your order down to production.
4) When the goods ready, We will follow your request shipping it to you, and let you know the tracking number or B/L.
T/T, L/C, Western Union, Money Gram, Paypal
1) Under T/T, there will be USD15.0 to USD50.0 bank charge for a payment.
2) Under Escow Paypal, there will be 5% paypal fee.
1) For a sample order (below 10pcs), the lead time will be 1-3 days after the payment.
2) For a formal order, the lead time will be 7-10 workdays after the payment.
1) If the total order quantities are above 500pcs, we can silk-screen print the customers'logo on the products by free of charge
2) We can put the customers' model numbers in the stickers of the products, boxes, and in the manuals by free of charge, and there will be order quantities what are above 500pcs.
3) We accept ODM projects, and welcome your enquiries. We have professional and veteran design department and can make the design for you as you required. Making Samples before mass production for you confirm the quality and details.
For purchases made from HSU
1) 30-day money-back guarantee for Quality issues.
For 30 days after the date of purchase, return your undamaged HSU product and receive a full refund for Quality issues.
2) 18-month warranty for quality-related issues
For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT including the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed.
3) 36-month warranty for quality-related issue
For 36 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND including the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed.
4) Limitations and notes
To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
For warranty details on our cases and screen protectors, please refer to the product’s detail page.
We have professional technical support team to support our customers, and if you are not sure how to get your HSU product to work properly or have any question for the technology of our products, please contact firstname.lastname@example.org, and we will send you exact and quick reply immediately. Also if you have any doubt for the information on our webiste or any feedback for the quality of our products, please email to email@example.com, and thanks for your all comments in advance.
When contacting us for help, be sure to have your HSU product handy for troubleshooting!
Whether you’re interested in selling our products as a distributor or just looking to make a single bulk order, we’re thrilled about your interest in our products and look forward to helping you find a solution.